jilno1 Privacy Policy

jilno1 ("jilno1," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jilno1 online gaming platform at jilno1.com (the "Platform"). This Privacy Policy ("Policy") describes how jilno1 collects, uses, stores, shares, and protects your personal information when you access or use our services.

This Policy applies to all users of the jilno1 Platform, including registered players, visitors who browse without registering, and individuals who contact our support team. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

By registering an account or continuing to use the jilno1 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

jilno1 collects personal data that you provide directly, data generated through your use of the Platform, and data received from trusted third-party sources. The categories of personal data we collect include:

2.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number;
• Identity verification (KYC) data: Government-issued photo ID (e.g., Philippine passport, PhilSys national ID, SSS ID, driver's licence), proof of address, and selfie verification images;
• Payment data: GCash mobile number, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction history. Full payment credentials are processed by our payment partners and are not stored on jilno1 servers;
• Communications data: Messages sent to our support team via live chat or email, including any attachments you provide.

2.2 Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: Pages visited, games played, session duration, betting history, wagering patterns, login timestamps, and navigation paths within the Platform;
• Cookie and tracking data: Session cookies, preference cookies, and analytics identifiers as described in Section 8 of this Policy.

2.3 Data from Third Parties

• KYC and identity verification providers: Verification results and fraud risk scores from our accredited identity verification partners;
• Payment processors: Transaction status, payment method verification results, and chargeback notifications from GCash, PayMaya, and banking partners;
• Fraud prevention services: Risk signals and device fingerprint data from third-party fraud detection providers.

The following table summarises the primary data categories and their collection sources:

jilno1 uses your personal data only for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those listed below without first obtaining your consent or as otherwise permitted by law.

• Account creation and management: To register your jilno1 account, verify your identity, and maintain your player profile;
• Service delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (PHP / ₱), and deliver customer support;
• Legal and regulatory compliance: To fulfil Know Your Customer (KYC) obligations, anti-money laundering (AML) requirements, and reporting obligations under applicable Philippine law;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activity;
• Responsible gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and apply responsible gaming tools where appropriate;
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, and develop new features and services;
• Marketing communications: To send you promotional offers, bonuses, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time;
• Legal proceedings: To establish, exercise, or defend legal claims involving jilno1.

jilno1 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management, game access, and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC, AML, and gaming regulatory requirements;
• Legitimate interests: Processing necessary for jilno1's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jilno1 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers: Accredited third-party services used to verify your identity and age in compliance with regulatory requirements;
• Fraud prevention and security providers: Third-party services that assist jilno1 in detecting and preventing fraudulent activity and unauthorised access;
• Game software providers: Licensed game developers and content providers whose games are available on the jilno1 Platform, to the extent necessary for game delivery and fairness auditing;
• Regulatory and law enforcement authorities: Philippine government agencies, courts, and law enforcement bodies where disclosure is required by law, court order, or regulatory direction;
• Professional advisers: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

jilno1 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements;
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction;
• Support communications: Retained for three (3) years from the date of the last communication;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for audit purposes;
• Technical and usage logs: Retained for up to twelve (12) months, unless required for longer periods for security investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jilno1's data disposal procedures.

jilno1 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jilno1 servers;
• Encryption at rest for sensitive personal data stored in jilno1 databases;
• Two-factor authentication (2FA) available for all player accounts;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing conducted by independent security professionals;
• Intrusion detection systems and 24/7 security monitoring of Platform infrastructure;
• Incident response procedures to detect, contain, and notify affected individuals of data breaches in accordance with NPC requirements.

While jilno1 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying jilno1 immediately if you suspect any unauthorised access to your account.

jilno1 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device when you visit the Platform.

The following categories of cookies are used by jilno1:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality;
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalised experience;
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, helping us identify areas for improvement. jilno1 uses privacy-respecting analytics tools that do not share data with advertising networks;
• Responsible gaming cookies: Used to track session duration and display responsible gaming reminders at appropriate intervals.

jilno1 does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. You can manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to use the Platform.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jilno1:

• Right to be informed: The right to know what personal data jilno1 collects about you and how it is used — as set out in this Policy;
• Right of access: The right to request a copy of the personal data jilno1 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account details directly through your jilno1 account settings;
• Right to erasure: The right to request deletion of your personal data, subject to jilno1's legal and regulatory retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer via the contact details in Section 12. jilno1 will respond to all verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

The jilno1 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jilno1 does not knowingly collect personal data from individuals under the age of 21.

If jilno1 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds subject to verification of the account holder's identity.

If you are a parent or guardian and believe that a minor has registered on the jilno1 Platform, please contact our support team immediately so that we can take appropriate action.

jilno1 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending an email notification to your registered address.

The "Last updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how jilno1 protects your personal data.

Your continued use of the jilno1 Platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jilno1, please contact our Data Protection Officer (DPO) or support team through the following channels:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly on the jilno1 Platform

jilno1 will acknowledge all privacy-related enquiries within five (5) business days and will endeavour to resolve them within thirty (30) calendar days. For complex requests, we may require additional time and will notify you accordingly.

If you are not satisfied with jilno1's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.